Privacy Policy & Data Deletion — Vola Board
This Privacy Policy explains how Vola ("we", "us", or "our") collects, uses, and safeguards information when you use the Vola Board mobile application and associated cloud synchronization services.
1. Information We Collect
- Account Information: When you register via email, Google Sign-In, or Sign in with Apple, we store your email address, display name / username, and an encrypted user ID managed by Supabase.
- Climbing Activity & Routes: Routes you create (hold coordinates, LED colors, wall angle, difficulty grade, route name), logged ascents (tick list, attempt counts, dates, ratings), and community route comments.
- Bluetooth Device Interaction: The App uses Bluetooth Low Energy (BLE) to detect and connect to your Vola Board LED hardware controller to display hold patterns.
- Local Cache: Downloaded wall layout configurations and route data are stored locally in an offline SQLite cache on your device.
- Anonymous Usage Counts: At most once a day the App sends a single anonymous counter update to our servers containing only the app version number, the platform (iOS, Android or other) and, if you have connected to a Vola Board, that board's firmware version number. It is not linked to your account, your device, your location or the board's hardware address, and it is not used for advertising. We use it to understand which app and firmware versions are still in use so that we can safely retire old versions and plan updates.
- App Configuration: The App downloads a small, public configuration from our servers (for example the minimum supported app version and app store links). No personal information is sent to retrieve it.
What we do NOT collect: We do not track or store your physical GPS location, we do not access or upload your photo gallery/camera, we do not display advertisements, and we do not collect financial details.
2. Device Permissions
| Permission |
System Identifier |
Purpose in Vola Board |
| Bluetooth (iOS) |
NSBluetoothAlwaysUsageDescription, NSBluetoothPeripheralUsageDescription |
Required on iOS to discover, connect, and stream climbing route LEDs to your bouldering wall. |
| Bluetooth (Android) |
BLUETOOTH_SCAN, BLUETOOTH_CONNECT |
Required on Android 12+ to discover and connect to your ESP32 LED board. |
| Location (Legacy Android BLE) |
ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION |
Required strictly by Android 11 and older to perform BLE scanning. Never used for location tracking. |
| Internet Access |
INTERNET |
Connects to our backend database (Supabase) for authentication and route synchronization. |
3. Third-Party Services
We work with trusted third-party providers for backend infrastructure:
- Supabase: Cloud database, authentication, and backend synchronization (Privacy Policy).
- Google Sign-In: Secure authentication provider (Privacy Policy).
- Sign in with Apple: Secure authentication provider (Privacy Policy).
4. Data Retention & Security
All network transmissions are secured via TLS 1.2/1.3 (HTTPS). Data is retained as long as your account remains active.
5. Account & Data Deletion
How to Delete Your Account & All Associated Data
Method 1 (Instant In-App Deletion): Open Vola Board > Settings (gear icon) > Account > tap Delete Account.
Method 2 (External Request): If you have uninstalled the app, email [email protected] with the subject "Account Deletion Request" from your registered email address. We will permanently delete your account and all associated personal data within 7 business days.
6. Children's Privacy
Vola Board is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13.
7. Contact Information
For privacy inquiries, questions, or data deletion assistance: